Immucor, Inc. Molecular and Specialty Diagnostics Technical Support Specialist in Warren, New Jersey

Overview

We are seeking a Molecular & Specialty Diagnostics Technical Support Specialist to provide training and technical support for instruments and reagents for all molecular and specialty diagnostic products. A unique combination of technical support and customer service, this role will challenge your technical skills and scientific knowledge. Are you ready to advance your career?

  • Must be able to work out of the NJ based office. This is not a virtual/home office based position.

Founded in 1982 and based in Norcross, GA, Immucor is a global leader in transfusion and transplantation diagnostics that facilitate patient/donor compatibility worldwide. Our mission is to ensure that patients in need of blood, organs, or stem cells get the right match that is safe, accessible, and affordable. The result is life changing for a patient in need of a transfusion or transplant. Our new corporate identity illustrates the right match of donors with patients in need of blood or an organ as well as Immucor’s partnership with healthcare organizations in need of innovation and productivity. With the right match, we can transform a life together!

This position is not eligible for sponsorship for work authorization by Immucor, Inc. Therefore, if you will require sponsorship from us for work authorization now or in the future, we cannot consider your application at this time .

Molecular and Specialty Diagnostics Technical Specialist - Field Representative (Laboratory Equipment Technician)

Responsibilities

As a Technical Support Specialist, you will provide follow-up technical support and training in-house. You will be responsible for troubleshooting technical and equipment issues as well as conducting assay training.

Technical Specialist responsibilities:

  • Working closely with sales to provide quality customer care

  • Interacting with R&D Team and Regulatory/Quality to investigate/resolve customer issues

  • Performing preventative maintenance and inventory of all equipment in-house

  • Assisting and supporting customers with validations and revalidations

  • Providing advanced training to customers, when required

  • Educating customers on new assays available

  • Learning and assessing customers’ needs to offer suggestions to grow business with addition of various added assays in patient population samples and/or donor testing samples

  • Remaining technically competent and keeping current in the new developments within the industry

Molecular and Specialty Diagnostics Technical Support Specialist

Qualifications

To succeed in this role, you’ll need to be able to independently troubleshoot instrument/product issues. Think you have the necessary skills and experience to excel in this position?

Technical Support Specialist requirements:

  • Bachelor’s Degree in Biology or related science field

  • 1+ years of molecular biology experience

  • 5+ years of laboratory experience in a regulated environment

  • Previous experience in a marketing and technical supportive role

  • Ability to travel (10-25%)

  • MUST be able to work out of the NJ based office. This is NOT a virtual/home office based position.

  • Proficient in Microsoft Office, including Word, Excel, PowerPoint, and Outlook

  • Ability to function well in a team environment

  • Excellent communication skills

Molecular and Specialty Diagnostics Technical Support Specialist

Benefits

The compensation structure for this position is a base salary plus a variable commission plan where, if the Molecular and Specialty Diagnostics Technical Support Specialist meets plan targets, there will be a total target payout.

We believe in offering our employees competitive pay and an excellent benefits package. To learn more about our pay and benefits, please apply today.

Molecular and Specialty Diagnostics Technical Suport Specialist

IMMUCOR, INC IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER; MINORITIES/FEMALES/DISABLED/VETS; DRUG FREE WORKPLACE

RESUMES SUBMITTED TO IMMUCOR FROM THIRD PARTY RECRUITMENT FIRMS WILL NOT BE CONSIDERED.

This position is not eligible for sponsorship for work authorization by Immucor, Inc. Therefore, if you will require sponsorship from us for work authorization now or in the future, we cannot consider your application at this time.

Job ID 2018-1817

Category Customer Support/Sales