Overview

Founded in 1982 and based in Norcross, GA, Immucor is a global leader in transfusion and transplantation diagnostics that facilitate patient/donor compatibility worldwide. Our mission is to ensure that patients in need of blood, organs, or stem cells get the right match that is safe, accessible, and affordable. The result is life changing for a patient in need of a transfusion or transplant. Our new corporate identity illustrates the right match of donors with patients in need of blood or an organ as well as Immucor’s partnership with healthcare organizations in need of innovation and productivity. With the right match, we can transform a life together.

We are seeking a Software Systems Technical Support Specialist to join our team. The position's primary responsibilities will include gathering software requirements from internal and external customers and subject matter experts and defining software requirements. We are looking for someone with lab experience who has the ability to troubleshoot and solve technical issues with a strong understanding of Servers, Networking, Interfaces and LIS systems.

This position is not eligible for sponsorship for work authorization by Immucor, Inc. Therefore, if you will require sponsorship from us for work authorization now or in the future, we cannot consider your application at this time .

Software Systems Technical Support Specialist / Technical Support/ IT

Responsibilities

As the Software Systems Technical Support Specialist, you will serve as liaison between marketing, customers and the software development team and support the installation and use of the current software.

Additional responsibilities include:

• Member of the software support team handling all software desktop support

• Primary responsibility with MIA FORA software and hardware (servers)

• Working closely with QA to manage the incoming software inputs and complaints

• Working closely with customers to elicit software requirements/needs

• Assisting with the prioritization of initial feature development and ongoing change requests

• Participating in the functional testing of new software versions

• Providing software troubleshooting both internally and externally

Software Systems Technical Support Specialist / Technical Support/ IT

Qualifications

The Software Systems Technical Support Specialist will have a good understanding of MATCH IT! Suite of software, Software Development Lifecycle process, LifeCodes Suite of software and an expert understanding of MIA FORA product line.

Qualifications for this position include:

• Master's Degree (preferred) in Life Sciences with 1 or more years experience with LIFECODES product troubleshooting or B.S. with 3+ years of experience

• Lab-based experience required plus additional networking experience (software and/or hardware)

• Must be willing to travel to customer's sites and interact with lab personnel at all levels

• Up to 30% travel, both domestic and international

• Strong written and oral communication skills

• Ability to present data to medium and large groups both internally and externally

• Understanding of LINUX and Windows OS

Software Systems Technical Support Specialist /Technical Support/ IT

IMMUCOR, INC IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER; MINORITY/FEMALE/DISABLED/VETS; DRUG FREE WORKPLACE

RESUMES SUBMITTED TO IMMUCOR FROM THIRD PARTY RECRUITMENT FIRMS WILL NOT BE CONSIDERED.

This position is not eligible for sponsorship for work authorization by Immucor, Inc. Therefore, if you will require sponsorship from us for work authorization now or in the future, we cannot consider your application at this time.

Immucor offers a comprehensive benefits package available on the start date of your employment, including:

• Medical, prescription, dental, and vision insurance – we offer multiple plan options so you can determine which best suits your needs and the needs of your dependents

• Wellness program

• STD/LTD/Life insurance all 100% company paid

• Voluntary life/accident/hospital indemnity insurance for yourself, spouse/domestic partner and dependents

• Tuition reimbursement

• Company matched 401k plan

• Vacation/Company & Personal Holidays/Sick days

Were permitted by applicable law, all Immucor new hires must be fully vaccinated against COVID or have an approved Immucor exemption. Proof of vaccination status will be required no later than first day of employment.

Job Locations US-GA-Norcross

Job ID 2022-2918

Category Customer Support/Sales