Overview

Founded in 1982 and based in Norcross, GA, Immucor is a global leader in transfusion and transplant diagnostics that facilitate patient/donor compatibility worldwide. Our mission is to ensure that patients in need of blood, organs, or stem cells get the right match that is safe, accessible, and affordable. The result is life changing for a patient in need of a transfusion or transplant. Our new corporate identity illustrates the right match of donors with patients in need of blood or an organ as well as Immucor's partnership with healthcare organizations in need of innovation and productivity. With the right match we can transform a life together.

We are seeking a Customer Service Representative to join our Account Order Management team. Top candidates will have call center experience. If you meet our qualifications to excel in this position, then we want to hear from you. Apply today!

This position is not eligible for sponsorship for work authorization by Immucor, Inc. Therefore, if you will require sponsorship from us for work authorization now or in the future, we cannot consider your application at this time .

Customer Service Representative – Order Management Representative

Responsibilities

As a Customer Service Representative, your role is to provide professional account order management that consistently exceeds our standards of excellence and customer service expectations. As a Customer Service Representative you are directly responsible for maintaining and improving order management. You will interact directly with existing clientele to provide information about our products and order maintenance.

Other responsibilities of this role include:

• Answering inbound calls from customers

• Entering orders and order maintenance

• Keeping records of customer interactions or transactions

• Recording details of inquiries, complaints, comments and actions taken

• Checking to ensure that appropriate changes were made to resolve customer problems

• Referring unresolved customer grievances to designated departments

• Contacting customers to respond to inquiries

Customer Service Representative – Order Management Representative

Qualifications

As a Customer Service Representative (Order Management Representative) you must be positive, upbeat and have exceptional communication skills. Ideal candidates have experience with handling 50-70% inbound customer service calls. You must be able to multi-task, handling calls professionally and working independently as well as part of a team.

Other requirements of the Representative role include:

• High School Diploma or GED

• Associate's Degree or higher, preferred

• 2+ years of experience as a Customer Service Rep or in Account Order Management

• Minimum of a WorkKeys Silver Level ACT National Career Readiness Certificate (NCRC)

• Typing and computer skills

• Shifts are 8:30am-5pm

Customer Service Representative – Order Management Representative

IMMUCOR, INC IS AN EQUAL EMPLOYMENT OPPORTUNITY / AFFIRMATIVE ACTION EMPLOYER; MINORITY/FEMALE/DISABILITY/VET DRUG FREE WORKPLACE

RESUMES SUBMITTED TO IMMUCOR FROM THIRD PARTY RECRUITMENT FIRMS WILL NOT BE CONSIDERED.

This position is not eligible for sponsorship for work authorization by Immucor, Inc. Therefore, if you will require sponsorship from us for work authorization now or in the future, we cannot consider your application at this time.

Immucor offers a comprehensive benefits package available on the start date of your employment, including:

• Medical, prescription, dental, and vision insurance – we offer multiple plan options so you can determine which best suits your needs and the needs of your dependents

• Wellness program

• STD/LTD/Life insurance all 100% company paid

• Voluntary life/accident/hospital indemnity insurance for yourself, spouse/domestic partner and dependents

• Tuition reimbursement

• Company matched 401k plan

• Vacation/Company & Personal Holidays/Sick days

Were permitted by applicable law, all Immucor new hires must be fully vaccinated against COVID or have an approved Immucor exemption to be considered for US - based jobs. Proof of vaccination status will be required no later than first day of employmen t.

Job Locations US-GA-Norcross

Job ID 2022-2914

Category Customer Support/Sales