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Job Information

Immucor, Inc. International Customer Service Representative in Norcross, Georgia

Overview

Founded in 1982 and based in Norcross, GA, Immucor is a global leader in transfusion and transplantation diagnostics that facilitate patient/donor compatibility worldwide. Our mission is to ensure that patients in need of blood, organs, or stem cells get the right match that is safe, accessible, and affordable. The result is life changing for a patient in need of a transfusion or transplant. Our new corporate identity illustrates the right match of donors with patients in need of blood or an organ as well as Immucor’s partnership with healthcare organizations in need of innovation and productivity. With the right match, we can transform a life together.

We are seeking a driven and results-oriented individual to join our team as an International Customer Service Representative . In this role, you will perform tasks and duties associated with all international customer service functions including order placement, shipping documentation / labels, and problem resolution via phone calls, e-mails, fax and mailed in resources. If you are interested in joining an organization where your talents and expertise will be highly appreciated, and if you meet our qualifications to excel in this position, we want to hear from you. Contact us today!

This position is not eligible for sponsorship for work authorization by Immucor, Inc. Therefore, if you will require sponsorship from us for work authorization now or in the future, we cannot consider your application at this time .

International Customer Service Representative – Order Management

Responsibilities

As an International Customer Service Representative you will be responsible for satisfying our customer’s needs by offering exceptional customer service in the form of unsolicited correspondence and acts. Additionally, you will ensure compliance with standards set forth in the Immucor, Inc. quality manual, GEN quality procedures, CE mark requirements, and department procedures.

Additional responsibilities for this International Customer Service Representative role include:

  • Processing all non-technical international customer orders, problems and inquiries according to department procedures and work instructions

  • Capturing and documenting all customer feedback according to department-work instructions and timeframes

  • Practicing proper telephone techniques, actively listening with customers, asking customers probing questions, understanding what the customer is saying, and using clear diction and proper grammar

  • Practicing proper complaint handling techniques by identifying the customer problems properly, generating alternatives, and initiating solutions

International Customer Service Representative – Order Management

Qualifications

As an International Customer Service Representative, you must have the necessary competencies required for this position. These include working directly with customers, handling challenging customers, and maintaining a professional work environment and professional phone etiquette at all times.

Other requirements for the International Customer Service Representative role include:

  • High school diploma or GED (General Education Diploma) required

  • College or Technical school certification preferred

  • 6+ months of related experience required

  • Ability to read and interpret documents such as standard operating procedures

  • Ability to speak/communicate to customers and/or employees effectively

  • Ability to comfortably use Microsoft Excel, Word, e-mail and phone systems

International Customer Service Representative – Order Management

IMMUCOR, INC IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER; MINORITIES/FEMALES/DISABLED/VETS; DRUG FREE WORKPLACE

RESUMES SUBMITTED TO IMMUCOR FROM THIRD PARTY RECRUITMENT FIRMS WILL NOT BE CONSIDERED.

This position is not eligible for sponsorship for work authorization by Immucor, Inc. Therefore, if you will require sponsorship from us for work authorization now or in the future, we cannot consider your application at this time.

Job ID 2019-2009

Category Operations/Warehouse


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