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Immucor, Inc. Blood Bank Technical Specialist (Northeastern territory in New York City, New York

Overview

Founded in 1982 and based in Norcross, GA, Immucor is a global leader in transfusion and transplantation diagnostics that facilitate patient/donor compatibility worldwide. Our mission is to ensure that patients in need of blood, organs, or stem cells get the right match that is safe, accessible, and affordable. The result is life changing for a patient in need of a transfusion or transplant. Our new corporate identity illustrates the right match of donors with patients in need of blood or an organ as well as Immucor’s partnership with healthcare organizations in need of innovation and productivity. With the right match, we can transform a life together.

Are you ready for a change? Looking for something different than bench work? We are seeking a skilled and hard-working Blood Bank Technical Specialist to join our team of professionals at Immucor to cover the northeastern territory (New York, NY and Northeastern New Jersey).This is primarily a locally traveling position with up to 25-50% overnight travel.

This person will be focused on supporting the implementation of specified product lines and delivering ongoing field support for instrumentation and reagents after installation and go-live. If you meet our background requirements and are looking to grow your career with an innovative company that rewards hard work and success, this is the ideal opportunity for you!

This position is not eligible for sponsorship for work authorization by Immucor, Inc. Therefore, if you will require sponsorship from us for work authorization now or in the future, we cannot consider your application at this time .

Traveling Blood Bank Technical Specialist - Blood Bank (Medical)

Responsibilities

As a Blood Bank Technicial Specialist, you will be responsible for the achievement of annual instrument go-live and reagent sales objectives in all targeted Immucor markets. This person will lead the stages of the sales lifecycle associated with instrument go-live and customer complaint handling with an assigned customer base. The Blood Bank Technical Specialist will also have secondary ownership of assigned customer targets within a geographic territory.

Other responsibilities for the position will include:

  • Providing training and technical support in the field for instrumentation, manual methods, and reagents

  • Working collaboratively with the Blood Bank Business Manager to grow reagent sales, support instrument base and address ongoing customer needs

  • Working in conjunction with the Immucor Technical and Field Services group on escalated customer product or technical problems

  • Preparing accurate CRM based territory business plans, go-live forecasts, and reports to achieve assigned quota and product mix objectives

  • Leading the addition of assays to drive reagent growth on automation platforms within an assigned territory

  • Understanding Immucor product positioning and benefits vs. competitor products

  • Being available for LEAN workflow consultations, instrument evaluation and customer site audits as needed

  • Providing technical insights as a Subject Material Expert (SME) for both automation and reagent performance and integration

  • Leading customers through the instrument validation process to achieve at plan go-live timing

  • Providing assistance on items including (but not limited to): Preparation and planning, PQ, LIS/Validation, Instrument method validation, customer SOP assistance, determine customer go-live phases and dates, MD sign-off, staff training, QA review, Data assimilation and presentation to MD

  • Working independently and collaboratively to successfully resolve instrument/product issues

  • Interacting with Technical Service, Field Service and Field Quality to investigate/resolve customer issues

  • Actively participating in regional conferences to help drive forums to educate industry on Immucor products

  • Complying with GEN.109, Complaint Handling for recording all complaint resolution activities during critical account management and intervention (detailed trip report in the form of complaint resolution files and data)

Traveling Blood Bank Technical Specialist - Blood Bank (Medical)

Qualifications

We are looking for an experienced candidate for the Blood Bank Technical Specialist position who has a Bachelor’s degree from a four-year college or universityalong with some prior technical and/or sales experience. In addition, the Blood Bank Technical Specialist must live in the geographic sales region that they are assigned to. This is primarily a locally traveling position with up to 25-50% overnight travel.

Other requirements for the position include:

  • 2-5 years of Blood Banking Experience with automation experience

  • American Society of Clinical Pathologists (ASCP) MT or (NCA) CLS certification

Preferred Experience:

  • American Society of Clinical Pathologists (ASCP) SBB certification

  • Project Management: ability to prioritize and schedule all aspects of the project in order to meet a deadline

  • Ability to work in a team environment, communication skills both written and oral, training or educator background

  • Ability to troubleshoot or problem solve

Traveling Blood Bank Technical Specialist - Blood Bank (Medical)

Benefits

The compensation structure for this position is a base salary plus a variable commission plan where, if the Blood Bank Technical Specialist meets plan targets, there will be a total target payout. Additionally, this position is eligible for a monthly auto allowance.

We believe in offering our employees competitive pay and an excellent benefits package. To learn more about our pay and benefits, please apply today.

Traveling Blood Bank Technical Specialist - Blood Bank (Medical)

IMMUCOR, INC IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER; MINORITIES/FEMALES/DISABLED/VETS; DRUG FREE WORKPLACE

RESUMES SUBMITTED TO IMMUCOR FROM THIRD PARTY RECRUITMENT FIRMS WILL NOT BE CONSIDERED.

This position is not eligible for sponsorship for work authorization by Immucor, Inc. Therefore, if you will require sponsorship from us for work authorization now or in the future, we cannot consider your application at this time.

Immucor offers a comprehensive benefits package available on the start date of your employment, including:

  • Medical, prescription, dental, and vision insurance – we offer multiple plan options so you can determine which best suits your needs and the needs of your dependents

  • Wellness program

  • STD/LTD/Life insurance all 100% company paid

  • Voluntary life/accident/hospital indemnity insurance for yourself, spouse/domestic partner and dependents

  • Tuition reimbursement

  • Company matched 401k plan

  • Vacation/Company & Personal Holidays/Sick days

Were permitted by applicable law, all Immucor new hires must be fully vaccinated against COVID or have an approved Immucor exemption. Proof of vaccination status will be required no later than first day of employment.

Job Locations US-NY-New York City

Job ID 2022-2964

Category Customer Support/Sales

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